Research Tools Bluetooth Connectivity

We recommend using the Muse 2016 headband with Muse Direct for Windows 10. See full compatibility notes below.

Introduction

Muse uses Bluetooth 2.0. This section describes how to troubleshoot issues related to pairing and connecting to Muse over Bluetooth.

Resetting your Bluetooth connection

Having trouble pairing with Muse? The specifics of this are different for every platform, but in general the first thing you should do is to start completely fresh:

  • Factory-reset your Muse. From an off-state, hold the button down for at least 15 seconds until the LEDs begin to flash in an alternating back-and-forth pattern. Then release the button and press it again for about 3 seconds to turn the device off.
  • Make sure to kill any instances of MuseIO that may be running on your computer. Having MuseIO running at the same time as your machine is attempting to pair will cause problems.
  • Delete any previous pairings that may have been established between Muse and your computer.
  • Turn Bluetooth off on your computer, wait ten seconds, and turn it back on.
  • Attempt to pair.
  • If this doesn’t work, make sure your Muse has the latest firmware. This can be done with the Muse application. Make sure your app is up-to-date before attempting a firmware update.
  • The latest firmware – 7.8.0 – is available exclusively through the Muse iOS app: Open the app and tap Start Session. You should be automatically prompted to update your firmware if it is out-of-date.

If you are still having difficulty, you may want to try to use a USB Bluetooth dongle. Below is a list of recommended dongles that we have tested for compatibility with Windows 7 and Ubuntu. Macs do not typically require a dongle – almost all Bluetooth issues on Mac OSX can be solved by updating to the latest firmware.

Bluetooth Dongle Recommendations

Muse streams data to computers and mobile devices using Bluetooth 2.0+EDR. Depending on what sort of hardware and OS you’re using, you may run into some difficulties pairing and connecting. This is especially true on Windows, because of the large variation in third-party hardware.

Tested on Windows

The following Bluetooth dongles were tested by pairing 5 Muse devices with a Windows 7 laptop and then connecting and streaming data with 5 separate MuseIO instances:

Recommended

  • Kinivo BTD-400
  • ASUS USB BT-400 
  • Insignia USB Bluetooth Adapter

Not Recommended

  • IOGEAR GBU421W6 (works with one Muse, but trouble with more than one at a time)

Tested on Ubuntu

The following Bluetooth dongles were tested by pairing 5 Muse devices with a Zotac Zbox Nano running Ubuntu and then connecting and streaming data with 5 separate MuseIO instances:

Recommended